Old Vodafone contract

[cookierfc]

When I signed up for taltalk broadband I was told that talktalk would deal with the cancellation of my Vodafone contract which was not done I have now received a letter from a debt collection agency on behalf of Vodafone looking for a payment of £78.89 

Is talktalk going to pay this bill 

David Cook

PERSONAL INFORMATION REMOVED

[Arne-TalkTalk]

Sorry that you are unhappy. 

I would suggest following the complaint process Raising a complaint - TalkTalk Help & Support 

[Gliwmaeden2]

@cookierfc, if you wish to speak to Talktalk over the weekend, check out the opening hours here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

You must have billing proof from Talktalk showing when your new service started, available in My Account and in your contract documents, but you will still need to ask Talktalk why they didn't inform Vodafone. 

Let us know how you get on and whether you still need forum support for this.

[Gliwmaeden2]

Woops!

@cookierfc, sorry for getting this the wrong way around! 

At least it's in the right section of the forum. Hopefully picked up soon after the weekend. 

[ferguson]

@Gliwmaeden2 

They have moved from Vodafone, rather than to them?

[Gliwmaeden2]

Moving this to the billing section for you, @cookierfc, as it's not to do with emails etc.

[Gliwmaeden2]

The advice pages recommend that you always contact Talktalk yourself as well, and particularly in the case of switching to Vodafone, @cookierfc:

 

If your Vodafone contract is up and running and you have received bills from them, you will be able to prove when the switch happened. 

Forum staff are not back on here before Monday. 

[fr8ys]

Please note, I have removed your personal information as this is an open forum. It should be included in your profile.

For a quicker reply can you please ensure you have your personal information up to date in your profile including your TalkTalk landline phone number so your account can be traced. Link here - https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info
If you are unsure of your phone number, you can find this in My Account or dial 17070 from your landline phone and this will confirm the number for you.
You can also add your account number in the private notes field, which only you and the support staff can view.
Please post back when done.
Thank you