on 06-07-2022 06:20 PM
Recently cancelled my broadband as i was told by a talktalk representative that i could not move home and upgrade my connection at the same time (my current connection ends in a week anyway) I phoned up after recieving several emails and a letter asking me not to cancel my contract. The guy i spoke to ensured me that i could move my address and upgrade my connection and that i would recieve a call back from the future fibre team. Several days later and no call. Do they actually bother to phone back? or should i just stick with my cancellation and move to a better provider? I work long hours and do not have the time to sit and wait in a queue on the phone for a third time.
on 08-07-2022 01:41 PM
on 07-07-2022 01:47 PM
Thanks for your post
I can look into this but first, can you please update your community profile to include:
Telephone number or account number.
Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
on 06-07-2022 11:52 PM
Staff will need you to complete your community forum profile details for them to identify your account, @Jezedge.
Go via your avatar/name; settings; launch profile wizard.
Staff reply Monday to Friday during the day.