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No call back

Jezedge
First Timer
Message 5 of 5

Recently cancelled my broadband as i was told by a talktalk representative that i could not move home and upgrade my connection at the same time (my current connection ends in a week anyway) I phoned up after recieving several emails and a letter asking me not to cancel my contract. The guy i spoke to ensured me that i could move my address and upgrade my connection and that i would recieve a call back from the future fibre team. Several days later and no call. Do they actually bother to phone back? or should i just stick with my cancellation and move to a better provider? I work long hours and do not have the time to sit and wait in a queue on the phone for a third time.

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4 REPLIES 4

Message 1 of 5

Thank you @Jezedge

 

The cease is going through for the 29th, Your account shows a call was attempted sorry it wasn't successful 

 

Do you still want a callback?

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Jezedge
First Timer
Message 2 of 5

OK I've updated that info now.

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Arne-TalkTalk
Support Team
Message 3 of 5

Hi @Jezedge

 

Thanks for your post

I can look into this but first, can you please update your community profile to include:

 

Name

Telephone number or account number.


Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Regards

Gliwmaeden2
Community Star
Message 4 of 5

Staff will need you to complete your community forum profile details for them to identify your account, @Jezedge.

 

Go via your avatar/name; settings; launch profile wizard. 

 

Staff reply Monday to Friday during the day. 

Gliwmaeden2, a fellow customer.