No connection after power cut
on 31-03-2024 12:24 PM
Message 26 of 26
Had a very quick power cut early this morning.
My router hasn't connected to the internet since.
I have checked all cables, turned the router off for half an hour numerous times, and reset it, but still no joy.
Any help please?
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25 REPLIES 25
on 07-10-2024 08:00 AM
Message 1 of 26
Hi @Nalacat123?
As advised, please can you create your own topic and we'd be happy to look into this for you.
Thanks
Michelle
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on 05-10-2024 05:44 PM
Message 2 of 26
@Nalacat123?, you will need to start your own thread. Please return to the message board and click on start a topic.
Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings; drop down menu. Complete Personal Information. Scroll down to find the button to SAVE CHANGES.
Staff will respond after the weekend.
Gliwmaeden2, a fellow customer.
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on 05-10-2024 03:28 PM
Message 3 of 26
I have the same problem?
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on 19-04-2024 07:29 AM
Message 4 of 26
Hi Emmerrr
I'm so glad to hear this, thanks for letting me know 🙂
Debbie
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on 19-04-2024 07:28 AM
Message 5 of 26
Hi, my router has arrived. All working. Thank you.
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on 15-04-2024 06:47 AM
Message 6 of 26
Hi Emmerrr
Apologies for this.
The router is on its way, please allow 24-48hrs for this to arrive.
Please let us know how you get on.
Thanks
Debbie
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on 12-04-2024 04:21 PM
Message 7 of 26
Hi, the openreach engineer has been and fixed my phone line. But the router still won’t connect. He tried multiple times. He tried to ring up to get a replacement router sent out but the lady from TalkTalk said that his report had to be sent through first.
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on 12-04-2024 06:15 AM
Message 8 of 26
No problem 🙂
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 11-04-2024 03:36 PM
Message 9 of 26
Thats great. Thank you very much.
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on 11-04-2024 12:22 PM
Message 10 of 26
Hi Emmerrr,
I've booked the appointment for tomorrow afternoon - Fri 12th PM - please let us know how you get on
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 11-04-2024 10:10 AM
Message 11 of 26
Hi,
Available days-
Fri 12th PM
Sat 13th AM&PM
Monday 15th AM&PM
Tuesday 16th AM&PM
Wednesday 17th AM&PM
Thursday 18th AM&PM
Friday 19th AM&PM
I confirm acceptance of possible time related charges.
Thanks.
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on 11-04-2024 08:59 AM
Message 12 of 26
Morning,
The update from Openreach advises that the next step will be to arrange an engineer visit to the property. Could you provide a few days availability please AM (8-1) and PM (1-6) and we'll book in the next available appointment.
Could you also confirm acceptance of possible time related charges which would apply if the engineer found not fault or if the fault is related to your own equipment or wiring. If the fault is located on Openreach maintained equipment then no charges should apply.
Michelle
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on 08-04-2024 08:56 AM
Message 13 of 26
Hi @Emmerrr
I've spoken to Openreach and they have advised that the fault is scheduled for 09/04/24, for the engineer to investigate (external investigation)
I will check on this again on 10/04 for updates.
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on 08-04-2024 07:48 AM
Message 14 of 26
HI Emmerrr
Sorry for the delay.
The fault is still with Openreach. I will speak to Openreach this morning for more information and I post back on this thread.
Thanks
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on 05-04-2024 01:32 PM
Message 15 of 26
No further updates yet, we'll check again on Monday
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 05-04-2024 06:17 AM
Message 16 of 26
Hi Emmerrr,
This still appears to be in hand with Openreach, I'll check for further updates later
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
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on 04-04-2024 03:28 PM
Message 17 of 26
Hi Debbie,
the engineer didn’t contact me yesterday.
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on 04-04-2024 06:57 AM
Message 18 of 26
Hi Emmerrr
Can I just check, did the Openreach line engineer contact you yesterday?
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on 03-04-2024 08:14 AM
Message 19 of 26
Hi Emmerrr
The fault has been assigned to a line engineer this morning so we should hopefully have more information later this afternoon.
Thanks
Debbie
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on 02-04-2024 07:11 AM
Message 20 of 26
Hi Emmerrr
This fault is still with the Openreach line engineers, I will continue to monitor for additional updates.
Thanks
Debbie
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