No connection after power cut

[Emmerrr]

Had a very quick power cut early this morning.

My router hasn't connected to the internet since.

I have checked all cables, turned the router off for half an hour numerous times, and reset it, but still no joy.

Any help please?

[Debbie-TalkTalk]

Hi Emmerrr

I'm really sorry to hear this.

The line test has detected a potential line fault so I have passed this straight over to Openreach to be investigated by a line engineer.

I will continue to monitor for additional updates and I will post back on this thread.

Thanks

[Emmerrr]

Thank you for taking the time to try and help.

[KeithFrench]

Oh well in that case you will need TalkTalk to sort it, I was just hoping it might be something that I might have been able to help with. I have asked one of TalkTalk's support to pick your thread up and investigate it for you. There is a skeleton service from TT on the forum tomorrow, other than that it will be Tuesday.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Emmerrr]

Hi Keith, my router is a Sagemcom-FAST5364.

The light on the front is solid amber.

When turned off and back on, it goes through the cycle of flaahing amber, then flashing amber and white, but eventually settles on solid amber.

[KeithFrench]

What make/model of router do you have?

What is the state of any light(s) on the front of it?