No connection after power cut

[Emmerrr]

Had a very quick power cut early this morning.

My router hasn't connected to the internet since.

I have checked all cables, turned the router off for half an hour numerous times, and reset it, but still no joy.

Any help please?

[Michelle-TalkTalk]

Hi @Nalacat123? 

As advised, please can you create your own topic and we'd be happy to look into this for you.

Thanks

Michelle

[Gliwmaeden2]

@Nalacat123?, you will need to start your own thread. Please return to the message board and click on start a topic. 

Also complete your community forum profile details for Talktalk staff to identify your account. Go via your avatar; settings; drop down menu. Complete Personal Information. Scroll down to find the button to SAVE CHANGES. 

Staff will respond after the weekend. 

[Nalacat123?]

I have the same problem? 

[Debbie-TalkTalk]

Hi Emmerrr

I'm so glad to hear this, thanks for letting me know 🙂

Debbie

[Emmerrr]

Hi, my router has arrived. All working. Thank you.

[Debbie-TalkTalk]

Hi Emmerrr

Apologies for this.

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Thanks

Debbie

[Emmerrr]

Hi, the openreach engineer has been and fixed my phone line. But the router still won’t connect. He tried multiple times. He tried to ring up to get a replacement router sent out but the lady from TalkTalk said that his report had to be sent through first.

[Chris-TalkTalk]

No problem 🙂

[Emmerrr]

Thats great. Thank you very much. 

[Chris-TalkTalk]

Hi Emmerrr,

I've booked the appointment for tomorrow afternoon - Fri 12th PM - please let us know how you get on

Chris

[Emmerrr]

Hi,

Available days-

Fri 12th PM

Sat 13th AM&PM

Monday 15th AM&PM

Tuesday 16th AM&PM

Wednesday 17th AM&PM

Thursday 18th AM&PM

Friday 19th AM&PM

I confirm acceptance of possible time related charges.

Thanks.

[Michelle-TalkTalk]

Morning,

The update from Openreach advises that the next step will be to arrange an engineer visit to the property. Could you provide a few days availability please AM (8-1) and PM (1-6) and we'll book in the next available appointment. 

Could you also confirm acceptance of possible time related charges which would apply if the engineer found not fault or if the fault is related to your own equipment or wiring. If the fault is located on Openreach maintained equipment then no charges should apply.

Michelle

[Debbie-TalkTalk]

Hi @Emmerrr 

I've spoken to Openreach and they have advised that the fault is scheduled for 09/04/24, for the engineer to investigate (external investigation)

I will check on this again on 10/04 for updates.

[Debbie-TalkTalk]

HI Emmerrr

Sorry for the delay.

The fault is still with Openreach. I will speak to Openreach this morning for more information and I post back on this thread.

Thanks

[Chris-TalkTalk]

No further updates yet, we'll check again on Monday

Chris

[Chris-TalkTalk]

Hi Emmerrr,

This still appears to be in hand with Openreach, I'll check for further updates later

Chris

[Emmerrr]

Hi Debbie,

the engineer didn’t contact me yesterday.

[Debbie-TalkTalk]

Hi Emmerrr

Can I just check, did the Openreach line engineer contact you yesterday?

[Debbie-TalkTalk]

Hi Emmerrr

The fault has been assigned to a line engineer this morning so we should hopefully have more information later this afternoon.

Thanks

Debbie

[Debbie-TalkTalk]

Hi Emmerrr

This fault is still with the Openreach line engineers, I will continue to monitor for additional updates.

Thanks

Debbie