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Broadband help

For queries about your TalkTalk broadband service.

No connection after power cut

Emmerrr
First Timer
Private Message TalkTalk
Message 23 of 23

Had a very quick power cut early this morning.

My router hasn't connected to the internet since.

I have checked all cables, turned the router off for half an hour numerous times, and reset it, but still no joy.

 

Any help please?

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22 REPLIES 22

Emmerrr
First Timer
Private Message TalkTalk
Message 21 of 23

Hi Keith, my router is a Sagemcom-FAST5364.

The light on the front is solid amber.

When turned off and back on, it goes through the cycle of flaahing amber, then flashing amber and white, but eventually settles on solid amber.

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 22 of 23

What make/model of router do you have?

 

What is the state of any light(s) on the front of it?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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