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Broadband help

For queries about your TalkTalk broadband service.

No connection to company Vpn

Lowt-76
First Timer
Private Message

on ‎16-08-2022 01:17 PM

Message 6 of 6
Hi I am currently trying to work from home but I can not connect to my company's VPN, My company's IT department have checked and they think the error is with my router. Can someone please help with this?
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5 REPLIES 5

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Lowt-76

on ‎17-08-2022 07:33 AM

Message 1 of 6

Hi Lowt-76

 

I've made a change to your router firmware, please can you retest?

 

Thanks

 

Debbie

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ferguson
Community Star
Private Message TalkTalk

on ‎16-08-2022 06:41 PM

Message 2 of 6

Wait until the team are back online tomorrow, they will sort this out then. 

Lowt-76
First Timer
Private Message

on ‎16-08-2022 06:39 PM

Message 3 of 6

Hi 

Have you had any luck resolving the issue?

Thanks

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Lowt-76
First Timer
Private Message

on ‎16-08-2022 01:29 PM

Message 4 of 6

Hi now updated, thanks

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-08-2022 01:18 PM

Message 5 of 6

Hi Lowt-76

 

I'm sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

 

Thanks

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