Broadband help

Lowt-76 · ‎16-08-2022

Hi I am currently trying to work from home but I can not connect to my company's VPN, My company's IT department have checked and they think the error is with my router. Can someone please help with this?

Debbie-TalkTalk · ‎17-08-2022

Hi Lowt-76

I've made a change to your router firmware, please can you retest?

Thanks

Debbie

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ferguson · ‎16-08-2022

Wait until the team are back online tomorrow, they will sort this out then.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.

Lowt-76 · ‎16-08-2022

Hi

Have you had any luck resolving the issue?

Thanks

Lowt-76 · ‎16-08-2022

Hi now updated, thanks

Debbie-TalkTalk · ‎16-08-2022

Hi Lowt-76

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

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Broadband help

No connection to company Vpn