No internet but router light still on

[Kate020]

Hi, 

My internet stopped working at 23:05 last night and I reported it. A message said that they would update in 5 minutes but I have heard nothing. My router currently has a stable white light. I have tried restarting it, the router flashes orange for a few seconds then returns to a stable white light yet I still have no internet. What do I do and how can I get an update of my case?

[Gliwmaeden2]

It looks like there's sufficient information in the profile, @Kate020.

[Kate020]

Hiya, I have added my personal details but when I get to the biography page it just freezes and won’t allow me to add any info or click next. When I am on my account and try and look at a status update it just says “we have run into some problems……”

[Debbie-TalkTalk]

Hi @Kate020 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

Complete your community forum profile details for Talktalk staff to identify your account, @Kate020.

Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES.