No internet but router light still on

[Kate020]

Hi, 

My internet stopped working at 23:05 last night and I reported it. A message said that they would update in 5 minutes but I have heard nothing. My router currently has a stable white light. I have tried restarting it, the router flashes orange for a few seconds then returns to a stable white light yet I still have no internet. What do I do and how can I get an update of my case?

[Chris-TalkTalk]

Hi Kate,

The router appears to be connected at the moment. Can you switch the router off and leave it off for at least 30 minutes, then switch back on and retest. Please let us know how you get on

Chris

[Gliwmaeden2]

It looks like there's sufficient information in the profile, @Kate020.

[Kate020]

Hiya, I have added my personal details but when I get to the biography page it just freezes and won’t allow me to add any info or click next. When I am on my account and try and look at a status update it just says “we have run into some problems……”

[Debbie-TalkTalk]

Hi @Kate020 

I'm sorry to hear this.

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

Debbie

[Gliwmaeden2]

Complete your community forum profile details for Talktalk staff to identify your account, @Kate020.

Go via your avatar; settings; drop down menu....complete Personal Information. SAVE CHANGES.