I’m at my wits end. I work from home so have had to take a weeks leave. First of all said my router was the problem- charged me for a new one but still no internet. Booked an engineer to come- nobody turned up- according to the system they came and set up my equipment- they must’ve been a ghost then! The message confirming the booking said I would be charged £65 if I wasn’t home for the visit- does that mean talk talk will pay me £65 then as nobody came??. I have rung or done a chat every single day only to have to go through the same thing over and over and being told something different every single time . There was only one person who seemed to know what he was talking about and explained things clearly- he said there was a cloak around my internet which is why it wasn’t working and why he booked an engineer. Oh and then this evening, over an hour on a chat again in the process of booking another engineer and it went off- nobody rang me back.This service is appalling- can somebody please just fix my internet .
OK, you need a device connected to the router's wifi, so you can use the phone as long as it is connected to the router. Can you see if you can connect the phone to the router's wifi using the details on the back of the router.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Just an FYI , and for anyone else reading this. This customer is legacy, and not set as network authentication, this is one of the legacy circuits that requires username / password to be correct, and so the router has the default 01warehouse username, so a reset will not change this. We can see authentication logs, but authentication is failing so fist step is to get the correct details in the router 🙂
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
I don't want to cross swords with Karl, but I reckon the next step will be to try that pinhole reset mentioned earlier, notwithstanding that it purports to be a new router.
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
i have rung the number and obtained router user name and password which are different to the sticker on the box. How do I now access my router to put these details in. I have tried putting the IP number into a browser but it does not open the page?
Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.
Thank you. Could you power down your router for a full 30 minutes for me and then post back on this thread once the router has been switched back on again?
