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No internet for 6 days Complained but still charged full amount

1948-2024
First Timer
Private Message TalkTalk
Message 2 of 2

I had no internet for 6 days. Reported this and got the stock brush off. "An engineer will have a look in 3 days ". Kept reporting this and finally on day 6 it was fixed. Then I was billed for the whole amount. I have emailed several times but no answer just the usual automated response. How can I get through to talk talk for them to sort this. 

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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Hi 1948-2024

 

If auto compensation is applicable it will be applied 30 days after the fault was fixed, 

 

What date was the fault logged?

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