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Broadband help

For queries about your TalkTalk broadband service.

No internet in hot weather

Rose66#
Team Player
Private Message TalkTalk
Message 49 of 49

Hi 

Hope I can get some advice . During every spell of hot weather our internet goes off for the majority of the day 12pm -7pm . This has been happening for 2 years now ! 

we have had several engineers out , replaced router , checked connections- all fine . I’ve checked family safe locks (all off)!

 

i’m wondering if the box holding the cables into the house is getting the direct sun and heating ? Please can anyone offer any advice ? 

thank you 

 

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48 REPLIES 48

Message 1 of 49

No problem. The appointment is from 1pm-6pm


Chris

Message 2 of 49

Thank you - what time is the appointment from ? 

Message 3 of 49

Hi Rose,

 

I've booked the first afternoon appointment available -  June 25 2024, PM - please let us know how you get on


Chris

Message 4 of 49

Thanks, I'll book the engineer now and get back to you with the details (I'm sorry, I can't send you an email but I'll post on your thread)

 

Chris

Message 5 of 49

Thank you , sorry I thought I’d responded in a previous thread . 

Yes , pls book the engineer for Monday afternoon. 

please can you confirm via email . 

many thanks 

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Message 6 of 49

Hi Rose,

 

If you'd like us to go ahead could you just confirm that you accept potential engineer charges and I'll book the engineer

 

Thanks
Chris

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Message 7 of 49

Ok 

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Message 8 of 49

TalkTalk cannot proceed with an engineer visit without your agreement to potential charges. If the fault is found to be with the Openreach network then you have nothing to fear. 

 

https://community.talktalk.co.uk/t5/Articles/Engineer-charges/ta-p/2207291

 

Message 9 of 49

I don’t understand why I would need to pay . I will not be paying for any services as previously I have not paid . 

please can an engineer come to sort this issue out . 

many thanks 

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Message 10 of 49

Thanks. Could you just confirm that you accept potential engineer charges and we'll book the engineer for you (we'll book Monday afternoon if it's available)

Chris

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Message 11 of 49

To say that currently there is no internet . 
please can you check the line . 

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Message 12 of 49

Preferably Monday please . 

will this be confirmed in an email ? 

many thanks 

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Message 13 of 49

We can usually get next working day so both Monday and Tuesday should be available next week, are you available both days next week?

Chris

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Message 14 of 49

Thank you please can in be either a Monday or Tuesday pm please . Please can you advise of date and I will check. 

many thanks 

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Message 15 of 49

Hi Rose,


The date that you can be available for the engineer visit (either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday)

 

Thanks

Chris

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Message 16 of 49

Which date ? 

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Message 17 of 49

Hi @Rose66# 

 

Please can you provide your availability for this visit AM and PM?

 

Can you also confirm potential Engineer charges

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Message 18 of 49

Yea please 

Message 19 of 49

Hi @Rose66# 

 

We will need to arrange an Openreach engineer visit if the router has recently been swapped out.

 

Would you like me to arrange this visit for you?

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Message 20 of 49

Internet Back on 7.30pm . Please can you look at the problem . 
many thanks 

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