No internet in hot weather

[Rose66#]

Hi 

Hope I can get some advice . During every spell of hot weather our internet goes off for the majority of the day 12pm -7pm . This has been happening for 2 years now ! 

we have had several engineers out , replaced router , checked connections- all fine . I’ve checked family safe locks (all off)!

i’m wondering if the box holding the cables into the house is getting the direct sun and heating ? Please can anyone offer any advice ? 

thank you 

[Rose66#]

Thank you . They asked me to let them know when it happens - hopefully they will be able to look into it . 

[Gliwmaeden2]

I'll re-escalate this for you, @Rose66#.

Staff are not on here this late in the afternoon. They should pick it up on the morning. 

[Rose66#]

Internet off currently (18 June 5pm) 

also off yesterday 4pm -8pm. 
please can you run diagnostic checks 

[Rose66#]

Internet off currently - and has been this afternoon 

[Rose66#]

Not that I’ve noticed … 

it just stops every time there is a spell of hot weather . Very frustrating . 

please can you help ? 

[Chris-TalkTalk]

Hi Rose

Have you noticed if there is any noise on your telephone line when the internet connection drops?

Chris

[Rose66#]

Hi 

no internet 4pm -8pm yesterday 17th June and we had hot weather . 

I couldn’t post as no internet 

please can someone look into this 

many thanks 

[Rose66#]

Hi 

no internet 4pm -8pm yesterday 17 June … it was hot weather . 

I couldn’t post as no internet. 

Please can someone look into this 

thank you 

[Chris-TalkTalk]

Hi Rose66#,

Was the weather hot? Did it just come back on, on it's own, or did you reboot the router?

Chris

[Rose66#]

Hi 

internet went out yesterday (2nd June)  1pm - back up 2.30pm 

many thanks 

[Chris-TalkTalk]

Yes they will

Chris

[Rose66#]

Thank you, I will do. 

will they have access to when I’ve previously logged problems? 

many thanks 

[Chris-TalkTalk]

Hi Rose,

If you'd like to discuss compensation it would be best to post in the billing section once the issue has been resolved

Chris

[Rose66#]

Will do . 

who do I talk to regarding compensation for disruption of service ? 

many thanks 

[Michelle-TalkTalk]

Hi Rose,

Thanks for confirming. Would it be possible to post back here the next time you experience another hot weather spell as we can run another line test to see if it detects any issues during this warmer weather?

Thanks

Michelle

[Rose66#]

Hi 

thanks for your message . The last time it dropped out was when we had the hot spell of weather - 8th May (from 12pm - 7pm) if you could look at the specific date .   You will be able to see from the previous logs how terrible the service is - we have not claimed at all for compensation. 
many thanks 

[Debbie-TalkTalk]

Hi Rose66#

Thanks for updating your Community Profile.

The line test is clear - No faults detected and the connection appears to be stable.

How often would you say this happens? When was the last date it happened? (when weather was hot)

[Rose66#]

Updated 

[Michelle-TalkTalk]

Morning Rose,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle

[Divsec]

@Rose66# worth a try, a nice summer pot plant, a tub of lavender especially good in full sun, and the perfume.

Please do pop back and let us know how you get on. The team here are very good and I'm sure they could run some diagnostics for you.