No internet since 31/01

[Davretu]

I have no internet since 31/01.

I work from home and I need it back ASAP

 Despite contacting multiple agents, none have been able to provide a resolution. It appears that my services has been disconnected by Openreach without my permission. (I have not received any communication or notice informing about that) Just suddenly internet stopped working, however, my account and fibre pack with you is active (I have a contract with you until September 2026)

I have also submitted a formal complaint regarding the unacceptable practice of discontinuing my service without prior notification or consent. Please provide guidance on resolving this matter promptly. 

[Davretu]

Updated the info requested. Please advice

[Davretu]

Updated

[Michelle-TalkTalk]

Hello,

Can you please update your community profile to include your:

• Name
• Telephone number or Account number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle