No internet

[Simon632]

I have no Internet connected,  not sure how long it been like this.  Was certainly working yesterday,  any help in this matter would be appreciate 

[Chris-TalkTalk]

Thanks Gliwmaeden2, I've changed the name 🙂

Chris

[Gliwmaeden2]

@Chris-TalkTalk, this is @Simon632's original thread. 

[Chris-TalkTalk]

Hi Simon632,

How are you getting on, do you still need assistance?

Chris

[Gliwmaeden2]

@Simon632, please just follow up on this thread. 

I know someone suggested you start another and you also followed up on someone else's thread!

Staff will respond to this one during the day. 

They are on here early in the morning so do keep plugged in to the test socket for now,  if you have one.

Also try to check the quality of the phone line. Is it clear or crackling?

[Gliwmaeden2]

Please start your own thread, @Trucking1.

Return to the message board and click start a topic. 

[Trucking1]

I have also no internet connection, must be something to do with the thunderstorms last night.

[Simon632]

Still no joy after turning out router for 30 mins,  wonder if more people are having g a issue with no Internet today

[Gliwmaeden2]

https://community.talktalk.co.uk/t5/Articles/Why-is-my-TalkTalk-router-light-flashing-orange/ta-p/29...

[Gliwmaeden2]

I just edited my previous reply:

Have you switched off the router for 30 minutes?

[Simon632]

• It is a sagemcom router

[Gliwmaeden2]

So it's a Sagemcom router or Huawei?

Please check the exact model by looking at smallprint. There's a sticky label on the back. 

Did you switch it off completely, @Simon632?

[Simon632]

I am on adsl and router is flashing amber.  Hope this helps

•  

[Gliwmaeden2]

It helps if you can tell us what package you are on: ADSL (ordinary copper); FTTC (still copper to the house, but fibre to the cabinet) or FTTP (full fibre), @Simon632.

What router have you got and are any lights showing?

Try switching it off completely for at least half an hour.

If it doesn't come back, try plugging in directly at the test socket. Leave it plugged in there until staff reach your thread tomorrow. 

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Any "noise" on the phone line?

Staff are not on here today.

Ensure that your Personal Information details are completed for them to identify your account. 

Go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. SAVE CHANGES.