Cisco VPN

[Scotty25]

• I haven’t had internet access on my works laptop since Tuesday. The IT Techs at work say that Cisco VPN is not working through the router and it relates to a Firmware update on the router. Could an update be sent to the router to resolve the issue?

[Debbie-TalkTalk]

Hi @Scotty25 

Thanks for the Private Message confirming that this issue is now resolved 🙂

Debbie

[Debbie-TalkTalk]

Hi @Scotty25 

Thanks for updating your Community Profile.

I've made a change to your router firmware, please can you retest?

Debbie

[fr8ys]

Please update your profile as requested so staff can trace your account.

I will remove your duplicate thread to avoid confusion.

Please note staff are not back until monday to process your request.

Please post back when you have updated your profile.

Thank you.

[Debbie-TalkTalk]

Hi @Scotty25 

Please can you add your name and TalkTalk landline number to your Community Profile, I can then take at this for you.

Thanks

Debbie

[Gliwmaeden2]

Add your account details in your community forum profile and staff should be able to tweak the firmware for you during the day, @Scotty25.

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.