For queries about your TalkTalk broadband service.
on 19-09-2024 02:17 PM
From yesterday no internet. I contacted TalkTalk morning, but Still nothing.
on 20-09-2024 07:25 AM
That's great news Nora, thanks for letting me know 🙂
Chris
Chris, Community Team
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on 20-09-2024 07:17 AM
Hello.
Yes, it is working, thank you.
on 20-09-2024 06:48 AM
Hi Nora1988,
Your internet connections appears to be working now, is everything OK at your end?
Chris
Chris, Community Team
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on 19-09-2024 04:07 PM
Yes. I checked.
on 19-09-2024 03:28 PM
Line test is saying that your connection is affected by an existing network event, is your router currently connected to your test socket?
Chris
Chris, Community Team
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on 19-09-2024 03:25 PM
Thanks, I'll take a look at it now
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 19-09-2024 02:46 PM
It is done.
on 19-09-2024 02:43 PM
Hi Nora,
Can you please update your community profile to include your:
We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
on 19-09-2024 02:42 PM
Okok, thank you.
on 19-09-2024 02:41 PM
Hi @Nora1988 sorry for this non answer but I don't know. The TT staff here are superb and they will get to you as quickly as they can.
on 19-09-2024 02:39 PM
Ok, but I have to work from home and now I cannot. How long yet?
on 19-09-2024 02:35 PM
Hi @Nora1988 thanks for that info it will help the team diagnose your issue that bit quicker.
on 19-09-2024 02:32 PM
I no have telephone.
yes, I tried everything.
The router has orange colour.
on 19-09-2024 02:26 PM
Hi @Nora1988 if you have a telephone is it working?
Have you tried rebooting the router after checking all the connections?
Your post has been escalated and you should hear soon.