WiFi router dropped Monday evening. Called TT and after tests they booked engineer. He came to look this morning. No fault on the line, its the router that us faulty. He sent a report on his phone and advised me to call TT so another router can be posted today to arrive tomorrow as 5 days with no Internet and intermittent 4g it's been awful. After an hour on the phone they won't send a replacement router out till they've had the engineer report, which I saw him send. I was asked to call back again this afternoon what on earth!? It's TT router that is faulty, I've taken time off work and I have to go through the whole hour call on the phone again...just send the replacement router this is ridiculous.
