So are you using both the HG633 and the Sagemcom then?
The Sagemcom, having just upgraded to V130 is most likely the problem. Whilst this works fine with most VPN clients the Windows 10/11 built-in VPN clients and a few others will not work. This is further complicated by a separate Windows Update recently that blocked the built-in ones from working.
I have asked one of TalkTalk's support to pick your thread up and rectify this for you.
They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.
To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-
Personal Profile > Personal Information
Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.
