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Broadband help

For queries about your TalkTalk broadband service.

NordVPN

RFLS2006
First Timer
Private Message TalkTalk
Message 10 of 10

Morning 

 

I am unable to access the NordVPN website and need to for work quite urgently. I have followed all the obvious solutions (flush cache, try another browser, restart, check firewall, etc) without any success. Can you help?

Thank you.

 

Richard

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9 REPLIES 9

Message 1 of 10

That's great new Richard 🙂

Chris

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Message 2 of 10

Hi Richard, good news, thanks for letting us know!

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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RFLS2006
First Timer
Private Message TalkTalk
Message 3 of 10

Hi all

 

A couple of restarts and all working fine - thank you so much for your very speedy and helpful advice.

 

Richard

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Message 4 of 10

Hi Richard no problems, could you snap a screenshot of the Dns page in your router and post it here?

Either that or @Chris-TalkTalk should be able to give better advice during tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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RFLS2006
First Timer
Private Message TalkTalk
Message 5 of 10

Hi again 

 

I have a DG8041W router - does that require different instructions? I’ve added 8.8.8.8 under the DNS server but no difference with NordVPN (still inaccessible).

 

Apologies if I’m being dumb!

 

Richard

 

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Message 6 of 10

Hi Richard this link should talk you though the process.

https://community.talktalk.co.uk/t5/Articles/Using-3rd-Party-DNS/ta-p/2205279#

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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Message 7 of 10

Hi Divsec

 

Windows laptop and I’ve tried Chrome, Edge and Firefox with the same result. 

It opens on phone data, so I guess it’s the router?

 

Re 8.8.8.8, do I enter that into the router as a static DNS?

And thank you for suggesting!

Best 

 

Richard

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 8 of 10

Hi RFLS2006,

 

How are you getting on, have you tried Divsec suggestions?

 

Chris

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Divsec
Community Star
Private Message TalkTalk
Message 9 of 10

Hi @RFLS2006 you don't mention O/S nor device?

 

Have you tried accessing on your phone, both WiFi. and sim data?

Also try changing dns settings 8.8.8.8 for Google?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don't worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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