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Broadband help

For queries about your TalkTalk broadband service.

Not able to access LiveChat on TalkTalk Help & Support

KP1987
Whizz Kid
Private Message

on ‎24-10-2022 10:56 AM

Message 2 of 2

Hi there,

 

I would like to chat to someone about cancelling renewal of my contract as it is due to expire next month.

 

I was hoping to contact someone over live chat but I don't see anywhere to start the live chat.

I visited the Broadband Help page here:

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529#chat

I don't see the option to start the live chat with an agent on the page.

 

I have ad-blocker/popup-blocker disabled on both Firefox and Chrome web browser.

 

Can someone help please?


LiveChat.png
Silence is golden when you can't think of a good answer.
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1 REPLY 1

Arne-TalkTalk
Support Team
Staff
Private Message

on ‎24-10-2022 11:14 AM

Message 1 of 2

Hi,@KP1987

 

If you refresh the page the live chat blue button will appear, it will only appear when there is an agent available.

 

Thank you. 

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