Not activated on activation day

[Areeba]

I signed up for talk talk and my go live date was yesterday, I waited the entire day, but nothing happened. No email or text from talk talk. Today on live chat the agent has mentioned something about open exception and bridge -case. Which I don’t know about. They have asked me now to wait until 24th of October. This is highly disappointing. The cellular connection in my apartment sucks. I have loads of important stuff piled up that needs active internet .

[Arne-TalkTalk]

Hi Areeba

Really sorry for the problems, The issue has been raised to OpenReach and a bridge case has been raised to get this fixed ASAP the next update is the 24th. 

You will be entitled to Automatic compensation due to this delay. 

Apologies again. 

[Gliwmaeden2]

There are no staff on here at weekends, @Areeba.

If you complete your community forum profile details they'll be able to take a look at this on Monday. But they may be limited in what they can do, if it's an Openreach problem (which can happen with any provider that uses these lines).

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