Not allowed to complain

[Sloppyservice]

My Internet has been down for 9 days. Every other day, more or less I phone for an update. I'm usually told anything between 24 hours or 2/3 days.As I say, 9 days so far.

Today I wanted to complain. So phoned to do that.

I was told I am not allowed to speak to a manager or complain until an engineer has been!

Lost for words!

[Michelle-TalkTalk]

Morning,

Just checking back in to confirm if everything is now ok?

Thanks

[Debbie-TalkTalk]

Hi

Openreach have now closed the fault as resolved.

Is everything working ok now?

Thanks

Debbie

[Debbie-TalkTalk]

Hi

I have contacted Openreach this morning and they advised that this fault is part of a Major Service Outage and its appears that damage has been caused to the cabinet and pole. - They have provided the following date of 26-05-2023 for work to be completed and asked us to review this again on 29/05/23 for further updates.

Thanks

[Sloppyservice]

Thank you for checking

[Debbie-TalkTalk]

Hi 

I can see that an update request on this fault was sent to Openreach this morning, we are just waiting on additional information back from Openreach.

Thanks

[Debbie-TalkTalk]

Hi

No problem. I will check again tomorrow for an update from Openreach and I will post back on this thread with any additional updates.

Thanks 

Debbie

[Sloppyservice]

Thanks for the update!

[Debbie-TalkTalk]

Hi

I'm really sorry to hear this.

Apologies you were advised this, I have linked our complaints process below:

Raising a complaint

I have also checked for an update on your fault. It appears cable work is required at the pole and Openreach are working on this. The next update on this fault is due on 16/05 from Openreach.