Not told of charges

[Pauldalby]

You sent an engineer out for the second time. Who replaced a white router box. Then you send me a bill of £65? Why? 

[Arne-TalkTalk]

Hi @Pauldalby

I can help with this I first need to confirm some security questions

I have sent you a PM on the community

Regards

[Pauldalby]

Thanks, updated it

[Skynet_TX]

Hi @Pauldalby,

For one of the TalkTalk Support Team on this community to be able to look into this you will need to update your community profile to include :

• Your name
• Landline telephone number that your TalkTalk service is provided on (this is shown in ‘My Account’) OR your account number if you have Full Fibre with no landline
• An alternative contact number

This will allow them to identify you, and they will then be able to help.

Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk Support Team on this community can see your profile details).

Then they will hopefully be able to respond to this post tomorrow.