@HARRYSMOG, it's always been possible just to ask on here for a prepaid returns label and bag, and they were usually included anyway in the box that your routers came in.
If not, it's not a big deal getting one sent out.
Details of the policy are here:
https://help-centre.talktalk.co.uk/Manage_account/More_account_support/Returning_your_TalkTalk_equip...
Gliwmaeden2, a fellow customer.
From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here
How to contact TalkTalk Broadband - TalkTalk Help & Support
