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Broadband help

For queries about your TalkTalk broadband service.

OLD ROUTERS

HARRYSMOG
First Timer
Private Message TalkTalk
Message 4 of 4

I now have a collection of several pre-fibre  TT  routers,  BT  have postal returns service

I would phone or email TT but only contact is the useless robot chat? any suggestions?  

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3 REPLIES 3

Thabile-TT
Support Team
Staff
Private Message
Message 1 of 4

Thank you for the support @Gliwmaeden2 

Gliwmaeden2
Community Star
Private Message TalkTalk
Message 2 of 4

@HARRYSMOG, it's always been possible just to ask on here for a prepaid returns label and bag, and they were usually included anyway in the box that your routers came in.

 

If not, it's not a big deal getting one sent out.

 

Details of the policy are here:

 

https://help-centre.talktalk.co.uk/Manage_account/More_account_support/Returning_your_TalkTalk_equip...

 

Gliwmaeden2, a fellow customer.
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Thabile-TT
Support Team
Staff
Private Message
Message 3 of 4

Hi there @HARRYSMOG just to confirm how many routers do you have and did you receive them during contract period with TalkTalk?

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