on 27-01-2022 07:34 AM
26-01-2022 10:22 PM - edited 26-01-2022 10:23 PM
Hi @Issy Singleton,
What model of router do you currently have ?
For one of the TalkTalk staff on this community to be able to look into this you will need to update your community profile to include your name, landline telephone number that your TalkTalk service is provided on & an alternative contact number. This will allow them to identify you, and they will then be able to help.
Don't post any personal details in this thread, just add them to your community profile (only you and the TalkTalk staff on this community can see your profile details).
Then they will hopefully be able to respond to this post tomorrow.