Only achieving 1 MBPS with my Super Fast Broadband. My upload speed is atrocious!

[Anonymous]

No matter the time of day I attempt to watch anything or upload a video on YouTube, that is only several minutes in length, my speed is always absolutely chronic with your service. Other customers have been noticing the speed is unbearable too. 

So, um, why is this happening? 😞

I used to tether with 4G via Giffgaff, but using mobile data rendered me throttled, and the whole point of getting broadband back was because of the lousy connection I have indoors with their goodybags or signal overall. But it is otherwise tolerable, so I don't understand why my wired connection is terrible. 

I live in a flat in Edinburgh, on the second floor. 

[Anonymous]

Hello, Debbie. 

The replacement router arrived. However, the speed is basically the same. 

I was interested in going with fibre, but when I try to do it on the site, it asks me to register when I already have signed up for the fast broadband. It just seems to like, loop the page, or I'm being asked to sign in again. Pretty confusing.

[Anonymous]

How do I change my user name on here, to something else? 

[Debbie-TalkTalk]

Hi @Divsec

No problem 🙂

[Divsec]

Thank you  @Debbie-TalkTalk for your assistance 

[Debbie-TalkTalk]

Hi thesaunderschild

Thank you 🙂

Debbie

[Anonymous]

Cool. I will do. 🌞

[Debbie-TalkTalk]

Hi thesaunderschild

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection/speed compares.

Thanks

Debbie

[Anonymous]

It's always worth a try. 😎

[Debbie-TalkTalk]

Hi thesaunderschild

Thank you. I think we should send a Sagemcom WIFI hub to see how the connection compares.

Would you like me to arrange this?

Debbie

[Anonymous]

OK. I added it under My Number. 

I assumed at first, that this was referring to my account number. You should be able to see it now. However, I don't have a phone for a landline service in place. 

[Debbie-TalkTalk]

Hi thesaunderschild

I have removed the number from your thread. Please can you only add this to your Community Profile.

Thanks

[Anonymous]

OK. REMOVED

You may have to have this response privatised.

[Anonymous]

I am trying to find that section you spoke of, but it doesn't seem to be detectable in my profile. 

[Debbie-TalkTalk]

Hi thesaunderschild

Please can you add the number to the Private Notes section of your Community Profile.

Thanks

[Anonymous]

Can I give you the landline number in a private reply? 

I've been experiencing stalking from someone in Australia, over the last 5 years. He has been spamming a lot of info about me elsewhere online. So it probably wouldn't be wise to submit anything like that on here. 

[Anonymous]

I will sign in and look for it. 

[Debbie-TalkTalk]

Hi thesaunderschild

Please can you add your TalkTalk landline number to your Community Profile, I can then take a look at this for you.

Thanks

[Anonymous]

I had a feeling it is the router that's at fault here. But if TalkTalk receives criticism of their default router a lot from those who sign up, how come they don't just send out the more powerful one to begin with?

Why do people just have to learn this the hard way? 🙃

[Debbie-TalkTalk]

Hi thesaunderschild

I can't see your landline number in your Community Profile, please can you add this again?

[mike_wing]

Had similar issue, and they sent me a different Router, to the Huawei one. Problem solved.