For queries about your TalkTalk broadband service.
6 hours ago
Hi,
I’m hoping there is someone at TalkTalk on here who can please help me. We had a TalkTalk engineer out yesterday to look at our broadband internet. He wasn’t able to fix the issue and said an Open Reach engineer needed to come out and that this appointment would happen ‘automatically.’
I was very frustrated when I checked my account later that day to see that my call had been closed as ‘resolved’ and no such appointment had been made! My internet is still not working!
When I contacted the Support Team last night to try and arrange this appointment, they wouldn’t get off their script and kept trying to run me through all the checks AGAIN! Checks that have already been done twice, including by your engineer yesterday.
I just need an Open Reach engineer appointment booked. Is there anyone who can help? I’m at my wits end with this. Thanks!
43 minutes ago
Hi Bertiebeans,
I've sent you a PM requesting a little more information
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
2 hours ago
Hi @Chris-TalkTalk I have added the account holder name in the private notes section for you now
2 hours ago
Sorry but could you just confirm the name of the account holder, could you add it to the private notes section of your community profile
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
2 hours ago
No problem, I'll book the engineer now and get back to you with the details
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
2 hours ago
@Chris-TalkTalk Thank you for confirming. If we can go ahead and book them in, that would be great. Thank you.
2 hours ago
It will be an Openreach engineer visit to your home, but the engineer will check the line too
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
2 hours ago
Thank you @Chris-TalkTalkfor getting back to me. I accept the Engineer charges and I am available AM on Monday, Tuesday, Thursday or Friday of next week. Earlier in the week will be better, ideally!
Can I please confirm it will be an Open Reach engineer to check the line outside, as this is what yesterday’s engineer said was required. Thank you!
4 hours ago
Hi Bertiebeans'
If you'd like me to book the Openreach engineer visit can you confirm:
Thanks
Chris
Chris, Community Team
Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences
4 hours ago
Hi @Bertiebeans your post has been escalated and you should hear during the day.