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Broadband help

For queries about your TalkTalk broadband service.

Cancellation

Louis175s
Newbie
Private Message TalkTalk
Private Message TalkTalk

Message 3 of 3

I have an account number ************ which I need to cancel.

My number is 0XXXXXXXXXXXX

The account relates to !!!!!!!!!!!!!!!!!!!!!!!!!!!!

!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.

The internet doesn't work anymore and was very poor when it did work.

I have taken broadband out with another company.

 

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2 REPLIES 2

Arne-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Hi @Louis175s

 

You need to call the loyalty team on 03451720088 

 

Sorry for any inconvenience caused 

 

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KeithFrench
Community Star
Private Message TalkTalk
Message 2 of 3

Hi @Louis175s 

 

Never include personal information in the public area of this forum, as anyone in the world can read it.

 

I have asked one of TalkTalk's support to pick your thread up and deal with this for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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