Open Reach engineer appointment not booked

[Bertiebeans]

Hi,

I’m hoping there is someone at TalkTalk on here who can please help me. We had a TalkTalk engineer out yesterday to look at our broadband internet. He wasn’t able to fix the issue and said an Open Reach engineer needed to come out and that this appointment would happen ‘automatically.’ 

I was very frustrated when I checked my account later that day to see that my call had been closed as ‘resolved’ and no such appointment had been made! My internet is still not working! 

When I contacted the Support Team last night to try and arrange this appointment, they wouldn’t get off their script and kept trying to run me through all the checks AGAIN! Checks that have already been done twice, including by your engineer yesterday. 

I just need an Open Reach engineer appointment booked. Is there anyone who can help? I’m at my wits end with this.  Thanks! 

[Chris-TalkTalk]

Hi Bertiebeans'

If you'd like me to book the Openreach engineer visit can you confirm:

• That you accept potential Engineers charges
• Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

[Divsec]

Hi @Bertiebeans your post has been escalated and you should hear during the day.