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Open Reach engineer appointment not booked

Bertiebeans
Sightseer
Private Message TalkTalk
Message 26 of 26

Hi,

 

I’m hoping there is someone at TalkTalk on here who can please help me. We had a TalkTalk engineer out yesterday to look at our broadband internet. He wasn’t able to fix the issue and said an Open Reach engineer needed to come out and that this appointment would happen ‘automatically.’ 

I was very frustrated when I checked my account later that day to see that my call had been closed as ‘resolved’ and no such appointment had been made! My internet is still not working! 

When I contacted the Support Team last night to try and arrange this appointment, they wouldn’t get off their script and kept trying to run me through all the checks AGAIN! Checks that have already been done twice, including by your engineer yesterday. 

I just need an Open Reach engineer appointment booked. Is there anyone who can help? I’m at my wits end with this.  Thanks! 

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25 REPLIES 25

Bertiebeans
Sightseer
Private Message TalkTalk
Message 21 of 26

@Chris-TalkTalk Thank you for confirming. If we can go ahead and book them in, that would be great. Thank you. 

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Message 22 of 26

It will be an Openreach engineer visit to your home, but the engineer will check the line too

 

Chris

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Bertiebeans
Sightseer
Private Message TalkTalk
Message 23 of 26

Thank you @Chris-TalkTalkfor getting back to me. I accept the Engineer charges and I am available AM on Monday, Tuesday, Thursday or Friday of next week. Earlier in the week will be better, ideally! 

 

Can I please confirm it will be an Open Reach engineer to check the line outside, as this is what yesterday’s engineer said was required. Thank you! 

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Chris-TalkTalk
Support Team
Staff
Private Message
Message 24 of 26

Hi Bertiebeans'

 

If you'd like me to book the Openreach engineer visit can you confirm:

 

  • That you accept potential Engineers charges
  • Provide availability, either AM (8am to 1pm) or PM (1pm to 6pm) between Monday to Friday.

Thanks

Chris

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Divsec
Community Star
Private Message TalkTalk
Message 25 of 26

Hi @Bertiebeans your post has been escalated and you should hear during the day.

I don't work here and all my opinions are my own.
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