Openreach engineer required ... but how do I book?

[Steve92]

I've been experiencing dropouts every 10 to 20 minutes for the last few hours.  I was able to run the TalkTalk line test while it was working and it reported a fault that requires an openreach engineer to visit.  I follow the link and log into my account to book an engineer.  When I reach the 'find an appointment' screen there are no available dates showing at all. Available dates are blue and there are none showing - I stopped checking beyond 2024!  How do I get my line fixed if there are no engineers available?  Any suggestions anyone?

[Debbie-TalkTalk]

Hi Steve92

The engineer visit has been arranged for 31/03 AM (8am- 1pm)

Thanks

Debbie

[Steve92]

Hi @Michelle-TalkTalk

Yes, works in Chrome, but not in Firefox.

Confusingly it says under fault status that I already have an engineer booked and confirmation details sent by SMS. But I hadn't completed a booking and not received any confirmation details.

Status also shows 'Action needed' and to book an Openreach engineer.  I've just booked that sucessfully for tomorrow morning.

[Michelle-TalkTalk]

Hello,

Does this also happen if you use a different browser? Would you like us to look into the stability/ arrange the engineer visit for you here?

Thanks

[Steve92]

@fergusonthanks for quick reply.  This is what I see on the booking screen - no availability showing at all.

[ferguson]

That seems a bit odd to say the least! Wait until the support team here pick this up and they can look into this for you.