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PPTP VPN Not working

Cassie90
First Timer
Message 10 of 10

Good afternoon, my IT has confirm we have a PPTP VPN server at work and I'm unable to connect to work from home. I have called numerous times and no one has actually provided a solution that works and have been hang up the call a few times. 

 

So from reading this forum I either need an update of my firmware  like this person had

https://community.talktalk.co.uk/t5/Fibre/VPN-stopped-working/td-p/2889120 

 

Or like this other person I would need a new router as i have the exact same problem

https://community.talktalk.co.uk/t5/Broadband/PPTP-VPN-Outbound-stopped-working/td-p/2838346 

 

Router is - Sagemcom FAST5364 3.00

 

Please advise as this is getting urgent and fustrating knowing is a well knowed error with your routers and no one within the company seems to be able to help

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9 REPLIES 9

Message 1 of 10

Hi @christinewilkinson1960

 

Please can you create a new topic on the Community, I can then take a look at this for you.

 

Thanks

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Message 2 of 10

good morning,

 

i have a problem getting into my work computer i believe its talk talk that are blocking the pptp vpn, please can i log this an an urgent matter

 

Thanks

 

CHRISTINE WILKINSON
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Message 3 of 10

Morning,

 

How are you getting on? Is the connection now ok?

 

Thanks

 

0 Likes

Message 4 of 10

Hi Cassie90

 

Thank you 🙂

 

The firmware has now been updated, please can you retest and let us know how the connection compares.

 

Debbie

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Message 5 of 10

Hi Debbie,

 

you can do this now as I'm not currently at home

Message 6 of 10

Hi Cassie90

 

Thank you. I will need to make a change to your router firmware, when would be the best time to do this?

 

We advise to keep the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

0 Likes

Message 7 of 10

hi Debbie, this has been added 

Debbie-TalkTalk
Support Team
Message 8 of 10

Hi Cassie90

 

Apologies for this.

 

Please can you add your TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

KeithFrench
Community Star
Message 9 of 10

This requires a manual change of firmware, that only TalkTalk can do via this forum.

 

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?