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PPTP VPN (Outbound) stopped working

Vacantmind
Popular Poster
Message 23 of 23

Hello,

I use a PPTP VPN to connect to work, on Wednesday this week (01.12.21) the internet connection was not working in my home. I ended up factory resetting the router and 10 minutes later the internet connection was back up.

BUT, since then I have not been able to connect to the PPTP VPN at work, so I have tried the following....

Three Windows based devices in my home - no connection
I deployed a new Windows Server 2019 PPTP VPN server at work, tested the VPN connection at home - no connection
Deployed an AWS Windows instance, connected to this configured it to connect to my work VPN - This worked
Conclusion... External to my home this PPTN VPN works without issue / it is not a device specific issue as I have tested on three different Windows devices. I have a feeling a firmware update (or similar) has stopped my router from allowing the PPTP VPN connection from working.

Router is - Sagemcom FAST5364 3.00

 

Please advise as this is getting a bit urgent now.

Many Thanks

Leon

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22 REPLIES 22

Vacantmind
Popular Poster
Message 21 of 23

Info added, cheers Debbie!!

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Debbie-TalkTalk
Support Team
Message 22 of 23

Hi Leon

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then look into this further.

 

Thanks

 

Debbie

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