Poor service modem upgrade

[Martinjones]

I have tried many times to report poor speed, continual dropouts etc to no avail and either thwarted by a Bot, sent spam emails requesting my login etc to no avail. Decided to hang on in there until my contract runs out. Final straw bring informed that they will no longer support my modem as it’s out of date and want to charge me £80 for a new box. I’m going to search elsewhere 

[Martinjones]

I’m back home now 

[nambuso-TT]

Okay no worries, I will run tests with you so that we would be able to determine the cause of your issue. Please do let us know once you are back at home so that w can continue with checks. Thanks

[Martinjones]

I’m out atm. I have conducted all speed tests, system will not recognise my modem 

[nambuso-TT]

Thank you very much for that. I will start to assist you with your speed/dropping connection issue first and then we will move to your other issues. Please confirm if you are messaging us from home, where the TalkTalk services are installed.

[Martinjones]

Number added as requested 

[sabelo-TT]

@Martinjones, before continuing any further, please update your community profile and add your landline number and/or account number so your account can be identified. Please don't post personal information here.

https://community.talktalk.co.uk/t5/user/myprofilepage/tab/personal-profile:personal-info

[sabelo-TT]

Hi there @Martinjones, thank you for bringing this to our attention as I firstly do apologise for any difficulties caused by this. 

I will further investigate the matter on my end as to provide you with a suitable resolution on the matter. 🙂