Poor signal strength. Need to move router. Need a 15 metre broadband cable.

[Jamie67]

Hello. I have the router positioned at one end of my bungalow and struggle for sufficient signal strength at the other end where I would normally be using my laptop. My logic tells me to position my router in the middle of the property to provide a better all round signal strength. To achieve this I would need a good quality 15 metre broadband cable. Would this method solve my problem & would TalkTalk send me the cable previously mentioned? 

[KeithFrench]

Fair enough, I am very busy anyway today.

[Jamie67]

Hello @KeithFrench ,

To be honest I struggled to complete the instructions within the guide. Very basic computer skills being my problem. Downloaded the scanner & registered it but then encountered problems thereafter. I`m going to purchase 2 x 15 metre cables. 1 x broadband to move my router to more of a central location within the property & 1 ethernet to connect the TV to the router. Fingers crossed for positive results. Thanks very much for your offers of help.

Jamie

[KeithFrench]

Hi @Jamie67 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Jamie67]

Hello @KeithFrench  . I would definitely like your help/advice with the situation described in the initial post. Thanks. Jamie

[Gliwmaeden2]

@Jamie67, always reply on here.

If you reply to a notification email, nobody will receive the message  - it is a NO REPLY  email address. 

[Karl-TalkTalk]

Hi @Jamie67 

I would take Keith up on his offer to help.  He has a wealth of Wi-Fi knowledge that exceeds our own, and working alongside Keith for a number of years now, we do listen to any recommendations Keith will make.

Thanks  

Karl. 

[KeithFrench]

Hi @Jamie67 

I don't mind which, but you still haven't said if you want my help or not. I will assume not unless you say otherwise.

[Jamie67]

Hello. Had replied yesterday but I`m not sure if my reply was done correctly. My router is a SAGEMCOM - FAST5364. Also my signal strength should be sufficient for the whole property as I only live in a small bungalow. Just one level. Thanks.

Kind regards,

Jamie

[KeithFrench]

Hi @Jamie67 

I am waiting to find out if you want the help I offered you yesterday.

[Jamie67]

Hello. I replied to a couple of questions yesterday regarding my post. Was wondering what is going to happen next as I haven`t received a reply as yet?

[KeithFrench]

Hi @Jamie67 

@Michelle-TalkTalk has asked me to help you. When I know which make/model of router you have, then I will be able to help you. It is nearly impossible to predict how good coverage you will get like that, although it would be a better location. The problem is, how big an area are you trying to cover with the router & what levels of WiFi interference do you have in your property. I would suggest that should be the starting point.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

Once I have analysed your diagnostic information, I can make a recommendation for the best way forward.

[Michelle-TalkTalk]

Good morning,

Which router are you currently using please? (make and model)

@KeithFrench - would you also be able to offer some advice please?

Thanks

Michelle