We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Speed of internet down to 18mbps on fibre 65

SamLeyland
Chat Champion
Private Message TalkTalk

on ‎22-08-2024 03:35 PM

Message 6 of 6

Internet router keeps dropping and when it does work I am only getting download of 18mbps, also when I try to test speed I am told a fault has been logged.

That was at 0900hrs and no update has been received ?

Labels:
0 Likes
5 REPLIES 5

Karl-TalkTalk
Support Team
Staff
Private Message
In response to SamLeyland

on ‎23-08-2024 10:00 AM

Message 1 of 6

Hi

 

OK, let me know here if the drops start again.

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

SamLeyland
Chat Champion
Private Message TalkTalk

on ‎23-08-2024 09:31 AM

Message 2 of 6

as far as dropouts are concerned the router seems to be stable today so far

Regards

Sam

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to SamLeyland

on ‎23-08-2024 07:47 AM

Message 3 of 6

Hi

 

Is it all stable now ?

 

Karl.

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

SamLeyland
Chat Champion
Private Message TalkTalk

on ‎23-08-2024 07:36 AM

Message 4 of 6

Test over wifi.

All devices were dropping out at the same time as router was flashing orange and silver lights.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎23-08-2024 07:28 AM

Message 5 of 6

Hi

 

Tests are clear and sync speed is fine, so not seeing an issue remotely.

 

Are you testing speeds wired or over Wi-Fi ?

 

Do all devices drop connection or just one etc ?

 

Thanks  

Karl. 

 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2024