Powerline adapter

[Nuthatch]

Hi my talk talk powerline adapters appear to have developed a fault one has no lights anymore . Could I be eligible for a replacement set please as I bought from talk talk 

[Debbie-TalkTalk]

Hi Nuthatch

I'm really sorry about this.

We've now been advised that this order has been cancelled as we are now unable to send the powerline adapter.

We are unable to send out any replacements for this. Apologies again.

[Nuthatch]

The black oblong ones that connect together with the three green lights

 

 

[Chris-TalkTalk]

Apologies again for the delay. Just to confirm, are they wireless extenders or just Ethernet powerline adapters?

Chris

[Nuthatch]

Still waiting on the power line adapters. It's about three weeks now. This is a joke

[Chris-TalkTalk]

Hi Nuthatch,

The order does appear to be being processed, if you don't receive them by the end of the week please let us know 

Chris

[Nuthatch]

Hi Have the adapters been sent please?

[Debbie-TalkTalk]

Morning Nuthatch

It looks like warehouse team are processing another order for this and you should receive this this week.

I'm really sorry for the delays.

[Nuthatch]

Any news yet on the replacement adapters please 

[Debbie-TalkTalk]

Hi Nuthatch

I'm really sorry about this. I've escalated this to our warehouse team and I will post back here as soon as I have further information.

Thanks

Debbie

[Nuthatch]

Hi I still haven't received the adapters unfortunately?

[Debbie-TalkTalk]

HI @Nuthatch 

How are you getting on?

[Debbie-TalkTalk]

Hi Nuthatch

Apologies. I've just checked and it is showing as dispatched.

If you haven't received this by Saturday evening then please post back here and let me know.

Thanks

Debbie

[Nuthatch]

No Debbie I haven't received it yet?

[Debbie-TalkTalk]

Hi Nuthatch

How are you getting on, have you received the powerline adapter?

[Debbie-TalkTalk]

Hi Nuthatch

No problem 🙂

Debbie

[Nuthatch]

Thank you!

[Debbie-TalkTalk]

Hi Nuthatch

Thank you 🙂

I've ordered a replacement for you, please allow 24-48hrs for this to arrive.

You should also receive a returns bag for the faulty powerline adapter. Please let us know how you get on.

Debbie

[Nuthatch]

Thank you I've now added this information to my profile 

[Debbie-TalkTalk]

Hi Nuthatch

Please can you add your name and TalkTalk landline number to your Community Profile, I can then order a replacement for you.

Thanks

[Nuthatch]

Yes I have Michelle