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Broadband help

For queries about your TalkTalk broadband service.

Problems with 5Ghz Wifi

langstrorth2
First Timer
Private Message TalkTalk
Message 3 of 3

I've been having problems with a few devices (chrome books used as on the wall displays) constantly losing access to see other devices on my network. I think I eventually tracked this down to the fact the devices with the problem were connected to the 5Ghz signal and not the 2.4Ghz signal. 

As a temp measure I've now split the SSID names - so the 2Ghz and 5Ghz signals have different SSID names - and this has forced everything onto the 2.4Ghz signal for now - and the problem I think is solved. But why would this be the case? Is there an issue with the talktalk router 5Ghz signal?


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2 REPLIES 2

Michelle-TalkTalk
Support Team
Staff
Private Message
Message 1 of 3

Morning,

 

How are you getting on?

 

Thanks

 

Michelle

 

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ferguson
Community Star
Private Message TalkTalk
Message 2 of 3

If you have split the SSIDs then you should make sure that the device you want 5GHz to connected is on the right one, check the wifi connection settings by device and if necessary "forget" the other one. 

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