I am a long term customer of TalkTalk, regularly re-sign every couple of years & put up with their happy little habits of throttling & dropping broadband with 2nd rate routers.
2 years ago I signed again for a superfast contract with a speed of 63 & a guaranteed minimum of 59 Within a few months it began going slower & slower
When I asked for a check their reaction was always the same "we can see no problem & if the engineer finds nothing you will have to pay for them".
They would only accept their own speed check.
They promised call backs & made none.
Eventually, about 3 months ago, they finally sent an OpenReach engineer round who found that an external cable had deteriorated to the point where it was near useless, he replaced it.
Then a TalkTalk (all they ever do) engineer came around and found as suspected that their second rate router was operating at a maximum of 22.
SO much for the guaranteed 59.
Since then I have had call after call with them with their caall centres demanding the story fresh every time & telling me that it would be escalated to the "Executive Complaints". I have filled in forms, made calls, be promised more call backs, had emails confirming call times and yet every time there is nothing.
They have offered meaningless 3 month compensation for their 2 years of broken promises & just recently they have increased my charges but not bothered to actually keep a promise of talktalking to me.
Liars, frauds, deceivers - these are words that describe TalkTalk, a company unfit to operate 2 bean cans & a length of string.
talktalk lies &; cheats
