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Broadband help

For queries about your TalkTalk broadband service.

Random internet dropouts.

bytes
Conversation Starter
Private Message TalkTalk
Message 22 of 22

For the last few weeks I have random BB dropouts. They normally  only last a few minutes and can be several times  in an hour, annoying when streaming and playing games.

 

During dropout wifi signal is good and says " connected without internet".

 

I have contacted talktalk help via chat 4 times now and all they do is test line, change channel and reset router.

 

Anyone here suggest what to do next to fix this.

 

Thanks

 

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21 REPLIES 21

KeithFrench
Community Star
Private Message TalkTalk
Message 21 of 22

Which make/model of router are you using? When this happens, what is the exact status of the light(s) on the front of the router? Are wired (Ethernet) connected devices affected as well, if you have any?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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