Reduction in BB Speed

[geordie_Mal]

Hello,

my BB speed was always around 55mbps but recently can get no more than mid 40’s. 

i have ran numerous line tests which all report a possible fault in the line but that’s as far as it goes. Finally went on chat with TT support which was totally unproductive and an hour of my life I will never get back. 

After this did yet another line test which once more returned a suspected fault and a fault reference but it’s going nowhere

Can anyone help with this please. 

[Debbie-TalkTalk]

Hi geordie_Mal

Have you received the replacement router?

[Debbie-TalkTalk]

Hi geordie_Mal

The router is on its way, please allow 24-48hrs for this to arrive.

There will be no charge for this router, please let us know how you get on.

Thanks

[geordie_Mal]

Hi Debbie,

That would be good. Could you confirm there would be no charge for this please. 

[Debbie-TalkTalk]

Hi geordie_Mal

Ok thanks for confirming this.

I think we should send a replacement router so we can rule this out first. Would you like me to arrange this?

[geordie_Mal]

Hi Debbie, it was dropping frequently but has been stable for a few weeks now. The router was reset yesterday at the request of TT while I was in an online support chat. 

Thanks

[Debbie-TalkTalk]

Hi geordie_Mal

I'm sorry to hear this.

The line test is clear but I can see re connections on the line and this can affect the sync speed.

Is the connection dropping or has the router been rebooted?