We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

Renewed contract through email, but it hasn't changed yet

manhattan_24
Popular Poster
Private Message

on ‎09-03-2022 10:38 PM

Message 3 of 3

Hi,

 

Recently my broadband contract expired, so I received an email from TalkTalk with 3 options.  I clicked on the link for the second option which was to upgrade to the Fibre65 deal.  However, I haven't been moved onto it yet and still appear to be on the old package.  I didn't get a confirmation email, so I'm wondering if something went wrong?  Could you please look into this?

Thanks

Labels:
2 REPLIES 2

manhattan_24
Popular Poster
Private Message

on ‎10-03-2022 01:47 AM

Message 1 of 3

Thanks for the reply.  I will give them a call and see if I can get a better deal.

Skynet_TX
Community Star
Private Message

on ‎09-03-2022 10:41 PM

Message 2 of 3

Hi @manhattan_24,

 

This seems to be happening to quite a few people at the moment, best thing to do would be to call the 'loyalty team' on 0345 172 0088, they will be able to sort it out, and you may even be able to negotiate a better deal with them than you were offered online.

 

When you call that number you may have to listen to some recorded messages, but then just ask for the loyalty team.

© TalkTalk 2024