For queries about your TalkTalk broadband service.
on 25-11-2024 09:57 PM
How do I order a replacement router? I recently migrated from Shell broadband and I am still using a Post Office router. My internet keeps dropping out and I was advised by an Openreach engineer that I would need to update my router. I can't find anything on the website that will allow me to order a new one.
on 25-11-2024 10:37 PM
No worries. Let us know how you get on.
on 25-11-2024 10:22 PM
Thanks, I'll do that. Appreciate the help.
on 25-11-2024 10:12 PM
Sadly the support team here cannot yet assist former Shell customers, you will need to contact customer services directly and specifically ask for the Shell Migration Team. Details and opening hours here:
https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529