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Broadband help

For queries about your TalkTalk broadband service.

Replacement Router

AllanG
First Timer
Private Message TalkTalk
Message 4 of 4

How do I order a replacement router? I recently migrated from Shell broadband and I am still using a Post Office router. My internet keeps dropping out and I was advised by an Openreach engineer that I would need to update my router. I can't find anything on the website that will allow me to order a new one.

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk
Message 1 of 4

No worries. Let us know how you get on.

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AllanG
First Timer
Private Message TalkTalk
Message 2 of 4

Thanks, I'll do that. Appreciate the help.

ferguson
Community Star
Private Message TalkTalk
Message 3 of 4

@AllanG 

 

Sadly the support team here cannot yet assist former Shell customers, you will need to contact customer services directly and specifically ask for the Shell Migration Team. Details and opening hours here:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

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