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Broadband help

For queries about your TalkTalk broadband service.

Replacement Router

AllanG
First Timer
Private Message TalkTalk

on ‎25-11-2024 09:57 PM

Message 4 of 4

How do I order a replacement router? I recently migrated from Shell broadband and I am still using a Post Office router. My internet keeps dropping out and I was advised by an Openreach engineer that I would need to update my router. I can't find anything on the website that will allow me to order a new one.

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3 REPLIES 3

ferguson
Community Star
Private Message TalkTalk

on ‎25-11-2024 10:37 PM

Message 1 of 4

No worries. Let us know how you get on.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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AllanG
First Timer
Private Message TalkTalk

on ‎25-11-2024 10:22 PM

Message 2 of 4

Thanks, I'll do that. Appreciate the help.

ferguson
Community Star
Private Message TalkTalk

on ‎25-11-2024 10:12 PM

Message 3 of 4

@AllanG 

 

Sadly the support team here cannot yet assist former Shell customers, you will need to contact customer services directly and specifically ask for the Shell Migration Team. Details and opening hours here:

 

https://community.talktalk.co.uk/t5/Articles/How-to-contact-TalkTalk-Broadband/ta-p/2230529

 

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here: How to contact TalkTalk Broadband - Help & Support.
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