18 th October 2024
I have been having serious problems getting my router replaced
on the 6 th October 2024, router was not connecting to internet.
Logged with Tech service who diagnosed very quickly a fault router and an order for a replacement was ordered. Delivery 2 to Three days. After three days had not arrived, chat line to tech full fibre team who ran the test again and put me through to purchasing, who ordered a replacement for the lost replacement. Saying after investigation the original order was cancelled at despatch as they said I Already had a router and it would be chargeable.
Back to tech team, who put me back to purchasing who ordered a replacement and said it was defiantly not chargeable, expect in three days. Never arrived no tracking email fro Royal Mail, so was not despatched.
Back to Tech team who put me through to purchasing again, who on checking said they could not see the order in thier system!
but very helpful and reordered with notes on the order and said it would definitely be delivered in 2 to 3 days.
now the 18 of October have not had any internet connection except via a mobile that has now used up the free allowance and is getting expensive.
My question is how do I complain about the lack of service and how do I get out of this loop.
Roger
