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Replacement router

bontosh
First Timer
Message 5 of 5

Is it possible to have a replacement sagemcom fast 5364 router. No lights on current router and been through various tests with customer support with no results. Power checked cables checked line checked so must be u/s router.

Stuart B
0 Likes
4 REPLIES 4

Message 1 of 5

Hi bontosh

 

I'm so glad to hear this, thanks for letting us know 🙂

 

Debbie

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bontosh
First Timer
Message 2 of 5

Many thanks for quick action. Received router today and all good now, thank you.

Stuart B

Debbie-TalkTalk
Support Team
Message 3 of 5

Hi bontosh

 

I'm sorry to hear this.

 

I have ordered you a replacement router, please allow 48hrs for this to arrive.

 

Please let us know how you get on.

 

Thanks

 

Debbie

 

Skynet_TX
Community Star
Message 4 of 5

Hi @bontosh,

 

The staff on this community won't be around until Monday now, so you may get faster support by using the live chat or calling customer services on 0345 172 0088 over the weekend, however the staff here should respond to this topic early next week to help if you still need them.

 

Surprised support didn't order a new router for you there and then, they should be able to arrange that for you.